Client Advocate – Pain Remedy

Job CategoryOffice Admin & Legal
Position TypeFull Time
Application Deadline July 31, 2019
Experience Required5+ years
Job DurationPermanent
Education RequiredBachelors

MaxSys Staffing is currently looking for an experienced Client Advocate – Pain Remedy for our client based out of Toronto, Ontario. This role will allow you to work remotely!!!

Major Responsibilities of the Client Advocate – Pain Remedy:
• You serve as the navigator for members during their PRP participation, ensuring the highest possible member experience and dedicated communication on case progression and next steps.
• Facilitate communication between Best Doctors’ medical team, physician experts, case manager and customers relative to acuity of injuries sustained, treatment indications and recovery projections.
• You will assist with medical information gathering (hospital records, films, diagnostic tests), when needed to allow optimal expert analysis.
• Exhibit understanding of a wide range of diagnoses, prognosis and treatment plans to assist in the engagement of appropriate expert specialists.
• Coordinate and host case reviews including expert physicians, case managers, carrier and reinsurance/excess carrier participants.
• Meet defined service standards for speed of case progression, overall quality, and member happiness.
• Ensure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA).
• Perform other duties, as directed.
• 100% REMOTE

Education and Experience Requirements:

• Registered Nurse
• 5-plus years of case management, pain management and/or rehabilitation experience
• RN required, Bachelor’s Degree preferred
• Bilingual in English/French
Qualifications of the Client Advocate – Pain Remedy:
• Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of care
• Advanced assessment and diagnostic reasoning skills
• Excellent interpersonal and communication skills (written and verbal)
• Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities
• Understanding of data analysis and ability to interpret results
• Ability to adapt to a dynamic work environment in a growing company with rapidly growing service lines and client base
To apply please contact Tara Stewart at:

Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.