Bilingual Claims Processing Coordinator (Must have a Security Clearance)

Job CategoryOffice Admin & Legal
Position TypeFull Time
Application Deadline October 31, 2020
Experience Required1-2 years
Job DurationPermanent
Education RequiredN/A

MaxSys is currently looking for a Claims Processing Coordinator for our client in the downtown Ottawa area.
Role Overview: 
Claims Processing Agents are responsible for the processing / verification of claims for our client. Claims will be from receipt through resolution in accordance with all policy, guidelines and quality standards as per our service level agreement. As well, agents analyze claims to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claim. Also, there is a responsibility to achieve the expected level of service as required based on our Service Level Agreement.  Additionally, the expected relocation costs of service delivery must be achieved within the prescribed policy and timeframe.
• Secondary school diploma is required
• College graduate or equivalent work experience
• Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset
• Familiarity with the accounts payable/receivable process.
• 1-2 years’ experience with the processing of client claims
• Previous experience in a customer support role through a contact center
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Team player who is able to work with minimal supervision in a fast-paced environment
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Analytical and detailed oriented with effective time management skills
• Excellent administrative skills, including record keeping
• Ability to plan and manage work under time constraints, without direct supervision

Key Competencies:
• Excellent verbal and written communication skills
• Excellent Data Entry skills
• Listening skills
• Problem analysis and problem solving
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience
Language: Bilingual
Security Clearance: Enhanced Clearance
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you*