|Job Category||Customer Service|
|Position Type||Full Time|
|Application Deadline||February 29, 2020|
|Experience Required||1 year|
|Job Duration||1 year|
MaxSys is currently looking for Bilingual Contact Centre Representatives for the client in Ottawa.
Making Outgoing calls to current and future customers resolving issue and general queries.
Engaging in conversations with customer regarding their connection to the client and potential future transactions.
Respond to customer questions and objections utilizing established customer service de-escalation techniques and endeavor to provide resolutions the first time around.
Maintain a high level of professionalism and build a positive rapport with each customer.
Update customer information in the system after each call.
Build a great relationship with all the customers.
Make a positive impact on the companys bottom line by problem solving and turning frustrated clients into repeat customers.
Job Requirements / Qualifications
Superior customer service and communication skills are a must, with customer service experience, preferably in donor relations or a call centre environment.
Pleasant and engaging phone manner
Must be at least 18 years of age
Ability to type at least 40 words per minute
Must have strong analytical & Multitasking skills
Must be authorized to work in Canada
Flexible to work within different time schedule
High school or GED
Excellent written and verbal communication skills
Experience with inbound & outbound calling.
Ability to work independently and be part of a team.
Fluent in French & English, both verbal and written.
Job Type: TEMPORARY To PERMANENT
If interested for Bilingual Contact Centre Representative role please send your resume to anyone of the following Email with contact details