Bilingual Contact Centre Representative-Ottawa

LocationOttawa
Job CategoryCustomer Service
SP-ID22008
Position TypeFull Time
Application Deadline February 29, 2020
Experience Required1 year
Job Duration1 year
Education RequiredN/A

MaxSys is currently looking for Bilingual Contact Centre Representatives for the client in Ottawa.
 
Responsibilities:
• Making Outgoing calls to current and future customers resolving issue and general queries.
• Engaging in conversations with customer regarding their connection to the client and potential future transactions.
• Respond to customer questions and objections utilizing established customer service de-escalation techniques and endeavor to provide resolutions the first time around.
• Maintain a high level of professionalism and build a positive rapport with each customer.
• Update customer information in the system after each call.
• Build a great relationship with all the customers.
• Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

Job Requirements / Qualifications
• Superior customer service and communication skills are a must, with customer service experience, preferably in donor relations or a call centre environment.
• Pleasant and engaging phone manner
• Must be at least 18 years of age
• Ability to type at least 40 words per minute
• Must have strong analytical & Multitasking skills
• Must be authorized to work in Canada
• Flexible to work within different time schedule
• High school or GED
• Excellent written and verbal communication skills
• Experience with inbound & outbound calling.
• Ability to work independently and be part of a team.
• Fluent in French & English, both verbal and written.

Job Type: TEMPORARY To PERMANENT

If interested for Bilingual Contact Centre Representative role please send your resume to anyone of the following Email with contact details
n.mehta@maxsys.ca
h.lebrun@maxsys.ca
 
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