Bilingual Customer Service Rep

Job CategoryCustomer Service
Position TypeContract
Application Deadline October 31, 2021
Experience Required1 year
Job Duration1 year
Education RequiredHigh School

Maxsys is hiring for a medical research and manufacturing company.
The ideal applicant will excel in a fast paced environment, working with customers, and being part of a team.
Position:  Bilingual Customer Service Representative
Location:  Office base in Ottawa ON (Stittsville)

Job Description:
Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for the accurate and timely processing of customer orders.  Also provides customers with the proper information and assistance necessary to maintain good customer relations. Uses an on-line computerized order entry system in an accurate and timely fashion.  Also investigates and resolves customer inquiries and complaints while maintaining good customer relations.
Main Responsibilities:

• Process all customers’ orders by phone, fax, email and GHX.
• Place instrument orders.
• Process customer credits and debits.
• Create and modify customer numbers in SAP
• Create a Salesforce Case for all issues such as: wrong product, lot number issues, price issues, technical issues, MSDS sheets, etc.
• Create dispute resolution cases in SAP
• Follow up on account receivable issues, back orders, pricing issues
• Enter returned goods into SAP
• Filing of various paperwork of the department.
• Answer calls and take necessary actions
• Set up and maintain standing orders
• Set up and maintain sequester ordering
• Display professionalism in work quality and attitude daily
• Follow up customer calls, questions or concerns
• Assists internal customers with various requests
• Other duties as assigned

Please forward your CV to:
[email protected]