|Job Category||Customer Service|
|Application Deadline||October 31, 2021|
|Experience Required||1 year|
|Job Duration||1 year|
|Education Required||High School|
Maxsys is hiring for a medical research and manufacturing company.
The ideal applicant will excel in a fast paced environment, working with customers, and being part of a team.
Position: Bilingual Customer Service Representative
Location: Office base in Ottawa ON (Stittsville)
Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. Also provides customers with the proper information and assistance necessary to maintain good customer relations. Uses an on-line computerized order entry system in an accurate and timely fashion. Also investigates and resolves customer inquiries and complaints while maintaining good customer relations.
Process all customers orders by phone, fax, email and GHX.
Place instrument orders.
Process customer credits and debits.
Create and modify customer numbers in SAP
Create a Salesforce Case for all issues such as: wrong product, lot number issues, price issues, technical issues, MSDS sheets, etc.
Create dispute resolution cases in SAP
Follow up on account receivable issues, back orders, pricing issues
Enter returned goods into SAP
Filing of various paperwork of the department.
Answer calls and take necessary actions
Set up and maintain standing orders
Set up and maintain sequester ordering
Display professionalism in work quality and attitude daily
Follow up customer calls, questions or concerns
Assists internal customers with various requests
Other duties as assigned
Please forward your CV to: