Bilingual Customer Service Representative

Job CategoryCustomer Service
Position TypeFull Time
Application Deadline May 14, 2021
Experience Required1 year
Job Duration1 year
Education RequiredHigh School

Hiring for a Medical Manufacturing Company based in Ottawa ON. Job Description: Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. Also provides customers with the proper information and assistance necessary to maintain good customer relations. Uses an on-line computerized order entry system in an accurate and timely fashion. Also investigates and resolves customer inquiries and complaints while maintaining good customer relations.
Main Responsibilities:Process all customers’ orders by phone, fax, email and GHX.Place instrument orders.Process customer credits and debits.Create and modify customer numbers in SAPCreate a Salesforce Case for all issues such as: wrong product, lot number issues, price issues, technical issues, MSDS sheets, etc.Create dispute resolution cases in SAPFollow up on account receivable issues, back orders, pricing issuesEnter returned goods into SAPFiling of various paperwork of the department.Answer calls and take necessary actionsSet up and maintain standing ordersSet up and maintain sequester orderingDisplay professionalism in work quality and attitude dailyFollow up customer calls, questions or concernsAssists internal customers with various requests
 Minimum Skills:Must have MS Word, Excel and Outlook experienceMust have experience using SAPMust have good interpersonal skillsMust be detail-orientedMust be able to effectively collaborate with othersMust be able to communicate professionally, verbally and in writingAbility to work efficiently on an individual and/or team
• High School Diploma required
• Must have 1-3 years previous experience in Customer Service
 • Must be fully bilingual; English and French
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