Bilingual Customer Service Representative

Job CategoryCustomer Service
Position TypeFull Time
Application Deadline June 30, 2021
Experience Required3 years
Job DurationPermanent
Education RequiredN/A

Bilingual Customer Service Agent

Maxsys is hiring a Bilingual Customer Service Agent – Our client is a global Healthcare company that conducts research and manufacturing products for human health.

Status: Full Time Contract
The ideal candidate should be passionate about being part of a team that is devoted to delivering high quality standards by delivering great customer service.
As a Communications Agent, you will be responding to telephone requests for information and support about services and product information. For this role, experience in a healthcare environment or with medical devices would be an asset.

In your role you will:
• Respond to calls and provide adequate, accurate and timely information on Abbott products.
• Enter all calls in the tracking system, share information and collaborate with colleagues.
To be successful in this role, you will require the following qualifications:
• DEC and 1 to 3 years of experience in customer service, preferably in a call center environment.
• Bilingual, English, French, oral & written.
• Excellent knowledge of computer software like such as MS Office including Outlook. Speed is required for rapid data entry.
• Minimum of 1+ year in a Helpdesk centre troubleshooting software inquiries would be an asset.
• Ability to work evenings.
• Hours of operation are 8:00am–8:00pm, Monday to Friday. 

Office is located in St-Laurent QC