Bilingual (English and French) Personal Banker

Job CategoryProfessional Consulting
Position TypeContract
Application Deadline February 29, 2020
Experience RequiredN/A
Job Duration3 months
Education RequiredCollege Diploma

Our client in Banking & Finance industry is seeking a Bilingual (English and French) Personal Banker in Mississauga. This is a 5 months contract position.
Possibility of contract extension and/ or conversion to full time.
Job Description
This is primarily an inbound contact center. These individuals will be primarily handling incoming requests from Nesbitt (general inquiries, helping with online navigation, and password reset) possibly with InvestorLine depending on the business needs.
This is a team of 16 people – 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.
EVP (Employee Value proposition):
These individuals would have the opportunity to learn about Investor line (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.
RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, doing password resets.
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients
• Excellent verbal and written communication skills – candidates have to be fully bilingual (english & french)
• Being able to multi task and work across multiple systems
• Some Investment knowledge
• They must have strong phone etiquette
• Strong computer skills
• CSC or IFIC would be a very nice to have
• 0-2 years’ worth of experience overall within customer service.
• Prior banking/FI experience
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease
• Good problem-solving skills
• Strong interpersonal skills
Post-secondary education is preferred.
*open to new grads*
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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