Bilingual Service Rep/Service Officer

Job CategoryCustomer Service
Position TypeContract
Application Deadline July 15, 2020
Experience Required1-2 years
Job Duration6 months
Education RequiredN/A

Our client in Banking & Finance industry is seeking a Bilingual Service Rep/Service Officer in Montreal. This is 6 months contract position.
Job Description

Role Mandate:
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.
Team Culture:
This group operates in a true “productivity” area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD – as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams as well as a sister site (of other service officers) in Burlington.
Role Responsibilities Include (but are not limited to):

• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
• Working through their request queue with both speed and accuracy
Must-Have Skills:

• Excellent typing skills- a speed of 50 words/minute at minimum
• Superb typing accuracy
• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
• Willingness to learn
• Strong work ethic
Nice to Have Skills:
• Previous financial teller experience is a nice plus
• Previous service rep experience for a banking client
• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Educational Background:

• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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