|Job Category||Customer Service|
|Application Deadline||July 15, 2020|
|Experience Required||1-2 years|
|Job Duration||6 months|
Our client in Banking & Finance industry is seeking a Bilingual Service Rep/Service Officer in Montreal. This is 6 months contract position.
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.
This group operates in a true productivity area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams as well as a sister site (of other service officers) in Burlington.
Role Responsibilities Include (but are not limited to):
Repairing wire payments
Ensuring wire payments are processed with no process errors
Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customers bank account
Working through their request queue with both speed and accuracy
Excellent typing skills- a speed of 50 words/minute at minimum
Superb typing accuracy
Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
Willingness to learn
Strong work ethic
Nice to Have Skills:
Previous financial teller experience is a nice plus
Previous service rep experience for a banking client
Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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