Bilingual Support Services

LocationOttawa
Job CategoryCustomer Service
SP-ID23713
Position TypeFull Time
Application Deadline July 31, 2020
Experience Required2 years
Job DurationPermanent
Education RequiredN/A

MaxSys is currently looking for a Bilingual Support Services Coordinator to work from remotely.
 
Qualifications:
 
Education:
 
• Secondary school diploma is required
• Bachelor’s Degree preferred
 
Experience:
 
• 2 years of experience in business operations process
• Excellent communication skills (both written and verbal)
• Knowledge of relocation industry will be an added advantage
• International experience will be an added advantage
• Demonstrate high levels of customer service and operational excellence
• Experience in multichannel communication environment
• Ability to multi-task and prioritize in a fast paced environment
• Ability to collaborate successfully with employees from other departments
• Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
• Career oriented individual looking for a long term association
 
Duties, but not limited to:
 
• Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
• Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
• Attend and service client calls as necessary.
• Need to be a team player with excellent ownership
• Perform tasks in accordance with any statutory or legal requirements.
• Ensure all resolutions and processing are in line with the process and rules of engagement.
• Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
• Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
• Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
• Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
• Ensure continuous learning and development of self.
• Contribute to the knowledge base for the betterment of overall operations
• Recommend process improvements changes based on business objectives
Projects and / or tasks as assigned by supervisors
 
Language: Bilingual – Fluent
 
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
 
 k.spallin@maxsys.ca 
 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you*