|Job Category||Customer Service|
|Position Type||Full Time|
|Application Deadline||July 31, 2020|
|Experience Required||2 years|
MaxSys is currently looking for a Bilingual Support Services Coordinator to work from remotely.
Secondary school diploma is required
Bachelors Degree preferred
2 years of experience in business operations process
Excellent communication skills (both written and verbal)
Knowledge of relocation industry will be an added advantage
International experience will be an added advantage
Demonstrate high levels of customer service and operational excellence
Experience in multichannel communication environment
Ability to multi-task and prioritize in a fast paced environment
Ability to collaborate successfully with employees from other departments
Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
Career oriented individual looking for a long term association
Duties, but not limited to:
Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
Attend and service client calls as necessary.
Need to be a team player with excellent ownership
Perform tasks in accordance with any statutory or legal requirements.
Ensure all resolutions and processing are in line with the process and rules of engagement.
Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
Ensure continuous learning and development of self.
Contribute to the knowledge base for the betterment of overall operations
Recommend process improvements changes based on business objectives
Projects and / or tasks as assigned by supervisors
Language: Bilingual Fluent
If you meet all the above requirements, please send your resume today to Katherine Spallin at:
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you*