Branch Administration Support

Job CategoryAccounting & Finance
Position TypeContract
Application Deadline February 7, 2021
Experience RequiredN/A
Job Duration6 months
Education RequiredN/A

Our client in the Banking industry is seeking a Branch Administration Support in Toronto. This is a 6 months contract.
Role Mandate:
Accountable to provide administrative support to the Branch by providing support on daily activities. In particular, they receive tickets submitted by front-line workers regarding the bank tool that tracks their performance, analytics and KPI’s. Its this resource’s responsibility to investigate the tickets and gage if a discrepancy in system data is present, and resolve said error in a timely way. For more complex inquiries, they escalate tickets to senior analysts.
Candidate Value Proposition (CVP):
This role is a dynamic hybrid opportunity for a candidate looking for a position that blends analytics and administrative duties. A candidate with a penchant for statistics would thrive in this role, though the position does not require someone with a heavy development background. In addition, the role is 100% remote and can remain as such for the entirety of the contract, opening the candidate pool to outside the GTA.
Role Responsibilities Include (but are not limited to):
• Field tickets submitted from front line staff regarding staff performance, KPI’s appointment tracking, and other relevant performance metrics.
• Administration of client accounts: verification of new Client Account Agreement (CAAs)
• Log address changes and manage address change report (match report with client letters).
• Review log accuracy tool (errors) – tool recorded before CAAs leave for Toronto
• Responsible for a full range of administrative duties including telephone coverage, filing, word processing, correspondence, creation and updating of portfolios.
• Review/analyze data from multiple sources in order to assist with closing investigations within SLA’s
• Identify/refer cases to the Team Lead when escalations occur- will be responsible for providing background and edification where required
Must-Have Skills:
• 1-2 years of similar experience- note that this does not need to be in the banking field per say
• Strong MS Office skills- Word, Outlook, Excel
• Basic SQL and SAS knowledge- the ability to interpret and understand SQL queries
• Analytical mindset
• Ability to work in a fast-paced environment
• Excellent communication skills, both oral and written- good customer-facing demeanor
Nice-to-Have Skills:
• Bilingual in French & English is a HUGE plus
• Experience fulfilling requests for front line staff
Educational Requirements:
Bachelor’s Degree in statistics, math or computer science highly preferred- this can ensure candidates have the basic understanding of SQL and SAS, even without considerable years of experience in the field.
Candidates must live in Canada and posses a valid work permit.
If you believe that you are a good fit for this position, please send your resume to Neethu Vaishakh at