Business Analyst – Service Assurance

Job CategoryInformation Technology
Position TypeContract
Application Deadline September 2, 2019
Experience Required4 years
Job Duration1 year
Education RequiredBachelors

Our client in Telco industry is seeking a Business Analyst – Service Assurance in Ontario. This is a 12 months contract position.
Job Description
Job Duties / accountabilities:
• The candidate will function in an AGILE project-based environment, working with various information technologies, network and operational subject-matter experts to successfully build requirements, document, test and assist in delivering complex technical project solutions.
• This career opportunity is searching for a skilled network professional, who understands the end-to-end systems and technologies required to support Broadband, IP/MPLS, Access, Ethernet and TV technologies service provider network, and the associated services riding across it. 
• Analyze business problems, design, maintain and assist in the delivery of system solutions in support of the New Product/Technology projects.
Critical Qualifications/Competencies:
• Strong Service Assurance knowledge and the ability to simultaneously work on multiple complex initiatives.
• Mastery of applied core IT and networking competences (OSI layer, Object Oriented technologies databases and SOA Architecture Webservices).
• Proven experience in large scale system design and deployments, including OSS, interfaces, hubs and connectors.
• Strong analytical skills (quantitative and iterative), coupled with strong ability to produce detailed technical documentation.
• Excellent communication skills, both oral & written with the ability to communicate and demystify and describe technical complex material to a non expert audience.
• Proven ability to manage successful business relationships with peers in various departments, companies & at different levels of management
• Ability to manage, maintain and improve vendor relationship, despite difficult delivery environment
• Proven leadership, coaching and mentoring skills – ability to manage large teams in matrix reporting environments
Preferred Qualifications/Competencies:
• Undergraduate degree in Software Engineering, Electrical/Computer Engineering or Information System management
• UML Documentation
• Linux/Unix shell functions (managing processes, editing text files, OS navigation, etc)
• SOAP UI and SQL knowledge
• General understanding of programming and markup languages
o Enterprise application frameworks (Java EE, ESB, .NET, etc)
o Web Services / SOA, N-Tier Architectures
o Any OO language (Java- mainly, C/C++ an asset, Javascript, Python, etc)
o Any procedural language (C, Perl, Shell, AWK, etc)
o Any markup language (HTML + CSS, XML, SGML, etc)
• Strong understanding of the Service Assurance, testing domains and functions
• General understanding of industry standards of IT, such as the ITIL, ETOM and TMF models.
• Proven track record in systems integration. Solid experience is software development and infrastructure design for large scale distributed systems and applications
• Deep knowledge of IP stacks and protocol analysis tools. Deep understanding of network protocols, including TCP, IP, SNMP.
• Deep knowledge of operating systems’ internals and utilities (Unix & Windows)
• Object Oriented Software Analysis and Modeling, Relational Database Analysis, Modeling and Optimization
• Bilingual is a definite asset
• Previous Business analyst experience
• Application Testing and Defect Tracking tools
• Customer service and network diagnostics tools (DSL test preferred)
• Test Case Automation
Working Conditions:
• Ability to efficiently work in virtual teams, handling multiple projects and deliverables.
• Ability to work occasional weekends and evenings to meet hard deadlines and ability to work occasional overnights to take part in deployment activities.
• Ability to travel – sometimes at short notice – within the Montreal, Ottawa, Toronto, London corridor – depending on project needs.
• Fast paced, changing working environment
To apply, send your updated resume to:
Candidates must be in Canada and with valid work permit for being able to apply for this role.