|Job Category||Accounting & Finance|
|Application Deadline||September 28, 2020|
|Job Duration||6 months|
Our client in Banking & Finance industry is seeking a Business Process Consultant, Investments in Toronto It is a 6 months contract.
Note: candidate may be required to be flexible with working hours to accommodate testing- occasional after hours/weekend time would be required on occasion
The Business Process Consultant will design processes (operational, fulfilment, sales, service) that integrate and optimize the end-to-end, cross-channel experience. The selected individual will work on the delivery of medium to large projects that increase operating model efficiency, reduce frontline pain points and improve the user experience.
Role Responsibilities Include:
(A) End to End Process Management:
Use systematic, disciplined and data-based methods to determine root causes of any process issues.
Conduct risk assessment and validation of new processes and process improvements.
Manage and resolve issues with appropriate analysis and well-thought out alternatives.
Represent the Investments team on work streams within enterprise programs, be accountable for delivery of work streams, project collateral, prepare and present status updates on projects/initiatives, escalate issues and risks.
Coordinate meetings, maintain project issue logs, action item trackers etc., as required
Create end to end test plans and execute as part of the project assigned.
Provide and/or coordinate the creation of training material to ensure the impacted employees understand and absorb the changes.
Manage feedback and escalations, including Production support. Coordinate regular touchpoints between stakeholders, including with Technology.
(B) Analysis & Decision Making:
Leverage data analytics to identify process baseline, identify trends, generate ideas, build business case and make recommendations for process improvement opportunities that will obtain maximum value to the enterprise.
Work effectively with other business groups on enterprise programs for multiple engagements
Lead problem resolution through analytics by articulating relevant aspects of the issue, draw logical conclusions from data, situations or events.
Provide feedback and guidance on prioritizing process tasks for technology projects.
Facilitate buy-in and support from senior management for business cases, key project plans, commitments and project changes relating to process improvements.
(C) Leadership/Stakeholder Management:
Participate in engagements, as a team lead/member and a business lead.
Actively engage with and influence senior stakeholders, lead change activities, diagnose barriers to project success and facilitate resolution.
Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
Role model values to promote positive high-performance culture during a time of rapid change within the Bank.
Build relationships with other areas of the Bank such as Product groups, operations support teams, Finance, IT, Legal, etc.
Create and deliver presentations to business partners, executives, and senior management
7-10 years of similar experience working on large transformational projects
Strong experience documenting policies and procedures, user manuals, developing test plans.
Strong experience in User Acceptance Testing (writing and executing test cases)
Advanced user of MS Office suite, particularly Power Point and Excel.
Exemplary track record of delivering process design and improvement
Experience in managing multiple activities and stakeholder interactions, with varying complexity within tight time frames.
Experience in preparing and delivering presentations to senior stakeholders
Training in or exposure to Lean fundamentals and process mapping tools an asset.
Bilingual considered an asset
Knowledge of Lean Six Sigma principles and process mapping fundamentals an asset.
Exposure to consulting environment an asset.
Experience delivering medium to large transformational projects.
Strong analytical and problem-solving skills.
Well-organized & detail oriented, excellent verbal and written communication skills.
Comfortable dealing with rapid change and ambiguous situations.
Aptitude for technology, with a strong quantitative skill set.
Possesses a University degree in Engineering, Business or any related field.
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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