Call and Contact Centre/Customer Support *PERM*

LocationOttawa
Job CategoryOffice Admin & Legal
SP-ID27200
Position TypeContract
Application Deadline January 31, 2021
Experience RequiredN/A
Job DurationPermanent
Education RequiredHigh School

MaxSys Staffing & Consulting on behalf of our client is looking for Contact Centre Agents.

Our client is a well-established and global industry leader offering a dynamic, team-oriented and innovative environment that encourages professional development.
 
 
ROLE:

The Contact Centre Agent handles inbound calls from their existing customers to provide information about the organization’s services, answer questions and inquiries, and troubleshoot problems.
 
 
JOB DESCRIPTION:

Review and understand company operating procedures
Provide guidance to customers
Effectively resolve problems or issues
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fast-paced environment
Various administrative tasks including record keeping and data entry
 
 
REQUIREMENTS:

Previous experience in a call/contact centre or customer support role
Professional, self-starter with the ability to assume additional responsibilities and work hours as required
Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
Ability to maintain professionalism at all times
Ability to plan and manage work under time constraints, without direct supervision
Bilingualism is an asset
 
Monday – Friday – 37.5 hours/week
(Shifts will fall anywhere between 8AM – 8PM)

 
If you are interested in this role, please contact
 
k.spallin@maxsys.ca

Only those who are qualified for the role will be contacted
 
MAX112