Call Center Agent

LocationEdmonton
Job CategoryIndustrial Staffing
SP-ID19027
Position TypeFull Time
Application Deadline August 31, 2019
Experience Required1 year
Job Duration1 year
Education RequiredCollege Diploma

Call Center Agent
 
 
Maxsys is looking for Call Centre Representatives for our client based in Edmonton

Shift times: varies
 
All applicants must be willing to work overtime and weekends when needed.
 
**Please note that this is a full time position. All applicants applying must be available to work the fixed schedule listed above**

 
Responsibilities:
 
-Handle inbound and outbound calls.
-Use multiple web based applications for investigation and verification.
-Answer existing and potential customer questions.
-Communication of appropriate course of action to clients in a professional manner.
-Build customer confidence in the services offered by the company.
-Work as a team to obtain group and individual goals.
 
 
Requirements:
 
-High School Diploma or equivalent, college diploma preferred.
-Excellent verbal and written communication skills.
-Bilingualism in English and Spanish is an asset.
-Exceptional customer service skills; able to build rapport with clients.
-Good knowledge of Word, Excel, Outlook and Internet.
-Minimum of 1 year of office/contact center experience.
-Previous sales/customer service experience is preferred.
-Able to prioritize workload, handle high-volume calls while maintaining a professional and personable approach.
-Demonstrated ability to thrive in a fast-paced and goal- oriented environment.
 
To apply please contact Rachel Stuart at: 
 
r.stuart@maxsys.ca 
 
Phone: 780.244-4372 or respond to this ad with resume attached.