|Job Category||Customer Service|
|Application Deadline||September 9, 2019|
|Experience Required||2 years|
|Job Duration||6 months|
Our client in Banking & Finance is seeking a Client Service Representative in Burlington. This is a 6 months contract position.
Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.
ADDITIONAL ROLE INFORMATION:
There may be a requirement to periodically work extra hours as dictated by the business.*
Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
The job also involves talking to the Customers on the phones.*
NOTE: The job is a true hybrid of wire processing, data entry and customer service
RESPONSIBILITIES INCLUDE (but are not limited to):
Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
Record and verify data for fulfillment and/or further handling.
Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
Resolve escalated work or issues from more junior staff, as appropriate.
Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.
Provide on-the-job assistance and training to others, as requested.
TOP SKILLS / EXPERIENCE:
Related working experience but may also consider fresh graduates
Fluent in English and Excellent communication skills
Strong problem-solving capabilities
Fast learner; strong attention to detail
Being able to work in a fast-paced environment
Good computer skills – Microsoft Office (Outlook, Excel, Word)
Excellent telephone etiquette
Strong customer service skills
NICE TO HAVE SKILLS/EXPERIENCE:
Previous experience in the financial/banking industry
Call center experience
Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)
Good investigation skills
Good prioritization skills
Good organizational skills
Good customer service skills
Enthusiastic, motivated individual
University/College degree is a must-have
To apply, send your updated resume to: firstname.lastname@example.org
Candidates must be in Canada and with valid work permit for being able to apply for this role.