Client Service Representative

LocationBurlington
Job CategoryCustomer Service
SP-ID19070
Position TypeContract
Application Deadline September 9, 2019
Experience Required2 years
Job Duration6 months
Education RequiredBachelors

Our client in Banking & Finance is seeking a Client Service Representative in Burlington. This is a 6 months contract position.
 
Job Description
 
GROUP/PROJECT INFO:
Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.
 
ADDITIONAL ROLE INFORMATION:
• There may be a requirement to periodically work extra hours as dictated by the business.*
• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
• The job also involves talking to the Customers on the phones.*
NOTE: The job is a true hybrid of wire processing, data entry and customer service
 
RESPONSIBILITIES INCLUDE (but are not limited to):
• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Resolve escalated work or issues from more junior staff, as appropriate.
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.
 
TOP SKILLS / EXPERIENCE:
• Related working experience but may also consider fresh graduates
• Fluent in English and Excellent communication skills
• Strong problem-solving capabilities
• Fast learner; strong attention to detail
• Being able to work in a fast-paced environment
• Good computer skills – Microsoft Office (Outlook, Excel, Word)
• Excellent telephone etiquette
• Strong customer service skills
 
NICE TO HAVE SKILLS/EXPERIENCE:
• Previous experience in the financial/banking industry
• Call center experience
• Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)
 
SOFT SKILLS:
• Good investigation skills
• Good prioritization skills
• Good organizational skills
• Good customer service skills
• Team player
• Shows initiative
• Enthusiastic, motivated individual
 
EDUCATION/CERTIFICATIONS:
University/College degree is a must-have
 
To apply, send your updated resume to: a.jones@maxsys.ca
Candidates must be in Canada and with valid work permit for being able to apply for this role.