Customer Care-Contact Center

Job CategoryCustomer Service
Position TypeContract
Application Deadline January 22, 2021
Experience RequiredN/A
Job Duration3 months
Education RequiredN/A

Our client in Banking & Finance industry is seeking a Personal Banker in Mississauga. It is a 3 – 4 months contract
This is primarily an inbound contact center. These individuals will be primarily handling incoming requests from the bank’s Investorline (general inquiries, helping with online navigation, and password reset).

This is a team of 16 people – 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.
EVP (Employee Value proposition):
These individuals would have the opportunity to learn about the bank’s Investor line (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future at the bank.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.
RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, inquiries around different kinds of Investorline accounts, doing password resets- 30-40 calls/day on average
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients
•Escalating more complex customer inquiries/concerns to the appropriate departments
Candidate success metrics would be rooted in:
•client conversation quality
•first call resolution
•net proper score
•Previous contact center experience
• Excellent verbal communication skills
• Being able to multi tasks and work across multiple systems.
• Investment knowledge
• Prior banking/FI experience
• They must have strong phone etiquette
• Good problem-solving skills
• Strong interpersonal skills
• Strong computer skills
• CSC- Canadian Security Course
• Bilingual in French
• 0-2 years’ worth of experience overall within customer service
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease- flexible working style
• Good problem-solving skills
• Strong interpersonal skills
Post-secondary education is preferred.
Candidates must be in Canada and with valid work permit for being able to apply for this role.
Anyone who think might be a good fit, please send your updated resumes across to