*Customer Service Representative Intermediate / Conseiller au service à la clientèle intermédiaire

LocationMontreal
Job CategoryInformation Technology
SP-ID25312
Position TypeContract
Application Deadline October 23, 2020
Experience RequiredN/A
Job DurationTemporary
Education RequiredN/A

Our client is looking for a “*Customer Service Representative Intermediate / Conseiller au service à la clientèle intermédiaire” to work in Montreal.
 
JOB DESCRIPTION:
 
TASKS / RESPONSIBILITIES:
The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:
• Work as the single point of contact for company related incidents and emergencies
• Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
• Manage and monitor the company’s physical security systems
• Offer services and support on behalf of other Corporate Security teams outside of regular business hours
• Offer a valued service to our clients
 
ESSENTIAL ABILITIES AND SKILLS:
• The ability to serve our clients in a bilingual environment
• Good communication skills, both verbal and written
• The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team
• Great motivation and strong team spirit
• The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
• Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
• High level of moral responsibility in terms of professionalism and integrity towards the business
• Excellent general knowledge of information technology systems and ability to work in a highly technological environment
 
PREFERRED ABILITIES AND SKILLS:
• Past experience within an emergency management, physical security, telecommunication or access control environment.
• A good understanding of telecommunication networks and other general company functions.
• Post secondary diploma in emergency management, security services or telecommunications

 
To apply, send your resume to:
r.jeon@maxsys.ca
 
 
*MST