|Job Category||Information Technology|
|Application Deadline||October 23, 2020|
Our client is looking for a “*Customer Service Representative Intermediate / Conseiller au service à la clientèle intermédiaire” to work in Montreal.
TASKS / RESPONSIBILITIES:
The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:
Work as the single point of contact for company related incidents and emergencies
Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
Manage and monitor the companys physical security systems
Offer services and support on behalf of other Corporate Security teams outside of regular business hours
Offer a valued service to our clients
ESSENTIAL ABILITIES AND SKILLS:
The ability to serve our clients in a bilingual environment
Good communication skills, both verbal and written
The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team
Great motivation and strong team spirit
The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
High level of moral responsibility in terms of professionalism and integrity towards the business
Excellent general knowledge of information technology systems and ability to work in a highly technological environment
PREFERRED ABILITIES AND SKILLS:
Past experience within an emergency management, physical security, telecommunication or access control environment.
A good understanding of telecommunication networks and other general company functions.
Post secondary diploma in emergency management, security services or telecommunications
To apply, send your resume to: