Customer service Representative-Wire Transfer Payments

Job CategoryCustomer Service
Position TypeContract
Application Deadline January 21, 2021
Experience RequiredN/A
Job Duration6 months
Education RequiredN/A

Our client in Banking & Finance industry is seeking a Customer Service Representative role in Montreal It is a 9 months contract
Role Mandate:
This team is responsible for processing wire transfer payments for US clients.
Candidate Value Proposition (CVP):
This role offers remote working capability, with the exception of onsite training. The team (~35 members) provides a consistent and supportive culture. Despite the team working remotely, colleagues maintain regular, day-to-day communication with one another.
Role Responsibilities Include:
• Fielding ~20 calls/day from clients regarding wire transfer payments
• Processing wire transfers in a timely and effective manner (~300/day), encompassing 90% of their daily activities
• Repairing wire transfers to ensure quick processing with minimal error
• Communicate with internal team members to solve ad hoc requests
• Deliver excellent customer service via responsive, accurate and knowledgeable communications and swift action
Must-Have Skills:
• Strong Data entry skills, both in speed and accuracy
• Strong MS Office skills- Outlook, Word, Excel
• Excellent phone etiquette
• Strong communication skills, oral and written
• Strong attention to detail
• Ability to work in a fast-paced environment and organize one’s schedule effectively
• Collaborative personality
Nice-to-Have Skills:
• Experience processing wire transfers
• Experience in a service rep role
Candidates must be in Canada and with valid work permit for being able to apply for this role.
Anyone who think might be a good fit, please send your updated resumes across to