Customer Support Representative

Job CategoryCustomer Service
Position TypeContract
Application Deadline January 24, 2021
Experience Required1 year
Job Duration6 months
Education RequiredN/A

· Making calls to current and future customers resolving issue and general queries.
· Engaging in conversations with customer regarding their connection to the client and potential future transactions.
· Respond to customer questions to provide resolutions the first time around.
· Maintain a high level of professionalism and build a positive rapport with each customer.
· Update customer information in the system after each call.
· Build a great relationship with all the customers.
Job Requirements / Qualifications
· Superior customer service and communication skills are a must
· Ability to type at least 40 words per minute
· Multitasking
· Must be authorized to work in Canada
· Should have a flexible schedule – with 24/7 availability
· Excellent written and oral communication skills
· Experience with outbound calling.
· Ability to work independently and be part of a team.
· Fluent in English, both verbal and written.