End User Lead

Job CategoryInformation Technology
Position TypeFull Time
Application Deadline April 24, 2020
Experience Required5+ years
Job DurationPermanent
Education RequiredN/A

Our Client has an exciting opportunity for an individual who is analytical and has strong communications skills. This is an opportunity that will report to the Manager, User Services & Service Delivery. The successful candidate will be responsible to develop and maintain standard images and release strategies for end user devices (desktop/laptop/mobile). The individual will manage asset lifecycle for end user devices, ensuring assets are tracked and upgraded regularly. The selected candidate will also develop and maintain standards for meeting room technology and collaboration tools. What You’ll be Doing: • Responsible for overall end-user experience as it relates to end user technology solutions i.e. desktops, laptops, mobile devices, printers, meeting rooms, etc • Own the vision and strategy around platforms used to deploy and manage the endpoint(s). This includes the base image, configuration, automation tools and packaging solutions • Responsible for ensuring standard operating procedures are created and followed, which includes inventory and asset management. • Manage asset lifecycle for end user devices, ensuring assets are tracked and upgraded regularly. • Partner with Infosec security to strengthen end user devices technology posture • Develop and maintain standards for meeting room technology and collaboration tools, ensuring end users are trained on their effective usage. • Provide 3rd level support coaching and guidance to other team members. Work with vendors or other internal support teams to resolve Tier 3 issues. Perform troubleshooting to determine and resolve the root cause of all hardware/software issues • Participate in the assessment, implementation, and evaluation of standard and non-standard applications on end user devices. Including but not limited to Adobe, Microsoft, etc • Work with IS Vendor Management to ensure adequate number and usage of software licences are tracked and maintained. What You Bring: • University degree/College diploma in Computer Science or related discipline, or equivalent work-related experience • 5 years of experience within a desktop support function • Uses in-depth knowledge and understanding of technology to improve the reliability and performance of end user experience. • Solid knowledge of hardware troubleshooting • Ability to learn and support a variety of technologies, business departments and systems, and independently resolve problems and proactively communicate solutions • Strong understanding of configuration and automation tools. • Experience in building a standardized desktop image on various hardware platforms and regression testing against image builds • Experience with iPhone and iPad deployment and maintenance • Advanced documentation and asset tracking experience • Superior written and verbal communication • Experience with project management • Demonstrate analytical and problem-solving skills and excellent customer relationship skills • Knowledge of BigFix, Remote Access VPN, Citrix, ServiceNow and ITIL would be considered an asset Resume s.sharda@maxsys.ca*MST