Help Desk Support Senior IT
| Location | Mississauga |
| Job Category | Information Technology |
| SP-ID | 27785 |
| Position Type | Contract |
| Application Deadline | March 19, 2021 |
| Experience Required | 4 years |
| Job Duration | 1 year |
| Education Required | N/A |
Our client is looking for an Help Desk Support Senior IT to work in Montreal or Mississauga, the role will take place remotely for now.
JOB DESCRIPTION:
Responsibilities
Build and update zero-touch enrollment workflow within Jamf, related to security and operational requests/requirements from end-users or IT
Maintain Jamf Infrastructure, Jamf Distribution Points, and Apple Business Manager used to deploy and manage macOS fleet running Catalina and Big Sur.
Build, document and update system configurations using a zero and/or lite-touch configuration that is Apple hardware agnostic.
Act as Level 2/3 escalation for complex troubleshooting of problems with Apple equipment that the helpdesk cannot resolve.
Document and communicate technical matters that have may impact to Mac users effectively and regularly.
Provide detailed reporting via project management tools to management regarding current initiatives.
Maintain compliance with established patching/packaging and updating requirements (OS currency & third-party software patching)
Produce, update and debug automation scripts
Manage and support Endpoint projects, and tasks
Requirements
-Bilingual
-Bachelors degree in Information technology or equivalent experience.
-3+ years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting and maintaining Apple devices, tools and systems for an enterprise organization.
-JAMF Software Administration and Certification (JAMF 300+) is highly desired.
-Proficient in Bash, Python, and Apple Scripts.
-Proficient using Apple Business Manager, Kerberos SSO Extension, zero/light-touch deployment tools and systems at scale.
-Experience with Linux, Apache, Tomcat, MySQL,
-Experience building and testing of enterprise software deployment packages using commercial and open-source tools such as Composer, Munkipkg, etc.
-Solid foundation of core enterprise applications, including Microsoft Active Directory, Microsoft ADCS, Symantec Endpoint Protection, DLP, F5 VPN, Microsoft Office, Cisco Jabber, Cisco WebEx, etc.
-Ability to meet project deadlines, multi-task and prioritize projects independently.
-Flexibility to work nights and weekends only as required, to monitor issues or remediate after-hours deployments.
Excellent verbal, interpersonal and written communication skills.
To apply, send your resume to:
r.jeon@maxsys.ca