Help Desk Support Senior IT

Job CategoryInformation Technology
Position TypeContract
Application Deadline March 19, 2021
Experience Required4 years
Job Duration1 year
Education RequiredN/A

Our client is looking for an Help Desk Support Senior IT to work in Montreal or Mississauga, the role will take place remotely for now.

• Build and update zero-touch enrollment workflow within Jamf, related to security and operational requests/requirements from end-users or IT
• Maintain Jamf Infrastructure, Jamf Distribution Points, and Apple Business Manager used to deploy and manage macOS fleet running Catalina and Big Sur.
• Build, document and update system configurations using a zero and/or lite-touch configuration that is Apple hardware agnostic.
• Act as Level 2/3 escalation for complex troubleshooting of problems with Apple equipment that the helpdesk cannot resolve.
• Document and communicate technical matters that have may impact to Mac users effectively and regularly.
• Provide detailed reporting via project management tools to management regarding current initiatives.
• Maintain compliance with established patching/packaging and updating requirements (OS currency & third-party software patching)
• Produce, update and debug automation scripts
• Manage and support Endpoint projects, and tasks

-Bachelor’s degree in Information technology or equivalent experience.
-3+ years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting and maintaining Apple devices, tools and systems for an enterprise organization.
-JAMF Software Administration and Certification (JAMF 300+) is highly desired.
-Proficient in Bash, Python, and Apple Scripts.
-Proficient using Apple Business Manager, Kerberos SSO Extension, zero/light-touch deployment tools and systems at scale.
-Experience with Linux, Apache, Tomcat, MySQL,
-Experience building and testing of enterprise software deployment packages using commercial and open-source tools such as Composer, Munkipkg, etc.
-Solid foundation of core enterprise applications, including Microsoft Active Directory, Microsoft ADCS, Symantec Endpoint Protection, DLP, F5 VPN, Microsoft Office, Cisco Jabber, Cisco WebEx, etc.
-Ability to meet project deadlines, multi-task and prioritize projects independently.
-Flexibility to work nights and weekends only as required, to monitor issues or remediate after-hours deployments.
Excellent verbal, interpersonal and written communication skills.

To apply, send your resume to: