Help Desk Support

Job CategoryInformation Technology
Position TypeContract
Application Deadline January 29, 2021
Experience Required3 years
Job Duration1 year
Education RequiredN/A

Our client is looking for an “Help Desk Support” to work in Toronto.
Job Duties / Accountabilities:
•   Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites.
•   Ability to work independently at all times
•   Work with users and other technical personnel to resolve problems
•   Responsible for On Air production support including newsrooms/studios/control rooms
•   Knowledge of Production applications an asset (iNews, PRX, Harris systems)
•   Answers telephone support requests
•   Manage assigned tickets in a timely fashion
•   Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
•  Work with users and other technical personnel to resolve problems
•  Participates in system maintenance, upgrades, etc
•  Installs / upgrades business applications
•  Supports remote access (Citrix, VPN, WAN) to business applications
•  Supports corporate email on mobile devices
•  Creates and updates technical documents for knowledge database
Essential Qualifications / Competencies:
•   Bilingual (French and English): Advanced level of French required
•   Flexible to work evenings and weekends if required
•   Minimum of 2 years experience with:
•   Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010
•   Knowledge of network technologies (TCP/IP VPN, DHCP)
•   Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
•   Experience with mobile devices and (McAfee  EMM/BES12)
•   Experience using SCCM (remote control console)
•   Experience with Exchange Management Console – (2010)
•   Experience with Active Directory
•   Experience with HP Service Manager
•   Strong time management and organizational skills
•   Strong communication skills and ability to work well under pressure
•   Diploma or Degree in Computer Studies or related field an asset.
Working Conditions:
• Hours of work are 37.5 hours per week. Overtime as required.
• Must be able to lift 30lbs (13.6kg), to move computer equipment.

To apply, send your resume to: