Help Desk Technician (Part time, can lead to full time, must have car and driver licence)

LocationOttawa
Job CategoryInformation Technology
SP-ID20556
Position TypePart Time
Application Deadline December 31, 2019
Experience Required1 year
Job DurationPermanent
Education RequiredN/A

MaxSys is currently looking for a Help Desk Technician with our client
 
Qualifications:
 
Working with the IT Director, your primary role is to provide technical support services to our team, your internal clients. You will be troubleshooting, diagnosing, and resolving technical hardware and/or software issues and using the in-house ticketing system. You will need to ensure that an effective solution is suggested for the technical problem.
Terms:
• Permanent, part-time at 22 /hours per week with the potential of full-time
• VALID DRIVER’S LICENSE AND RELIABLE VEHICLE REQUIRED
• Ability to pass a background check
• Cell phone and laptop provided
Experience:
• Help Desk/Networking: 1 year (Required)
• Batch and/or PowerShell scripting: 1 year (Preferred)
Skills and Qualifications:
Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment
• Strong technical understanding of technology, including the various hardware, software and networking systems being supported
• College or University and/or relevant experience
• Batch and/or PowerShell scripting knowledge an asset
Tasks:
• Respond to inquiries directed to the IT department from telephone, email or in-person contact by team
• Process incoming help desk requests through the web-accessible trouble ticket system, including recording the technical issue and resolutions
• Coordinate with IT Director to schedule installation and implementation projects for hardware, software and network-accessible resources
• Assist in training users individually or in groups on basic, intermediate and advanced features of Office Suites, web-based, mobile and other applications
• Troubleshoot and resolve problems with hardware, software and internet connectivity for individual user machines
• Assist in maintaining intranet resources
• Work with IT Director and other department members to schedule upgrades and replacements for individual staff equipment
Salary: $22.00 to $25.00 /hour

If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
 
k.spallin@maxsys.ca 
 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*

*MST