Integrated Service Associate

LocationHalifax
Job CategoryOffice Admin & Legal
SP-ID20502
Position TypeFull Time
Application Deadline December 31, 2019
Experience Required1-2 years
Job Duration6 months
Education RequiredCollege Diploma

MaxSys Staffing and Consulting is currently seeking an Integrated Service Associate for our client in the Halifax area. This is a 6 month permanent contract starting as soon as possible.  This new position will have dual administrative and call center responsibilities.

Job duties will include, but are not limited to:

• Helping clients of the through the telephone, in person and also by processing documents
• Interaction with internal and external clients and service providers by telephone and to a lesser degree, in person
• The use of computerized equipment to input process and extract data
• Operation of a Unified Call Distribution Telephone System,(VOIP) responding in a detailed manner to calls received and routing calls when escalation is required
• Processing claim-related documents; claim registration, document validation, and handling no action and/or medical aid only documents and routing specific types of claims to appropriate caseworkers
• High volume of detailed inquiries from injured workers, employers and external service providers in reference to general inquiries, claims, and policies and procedures

Requirements:
 
• Successful completion of an Office Administration or Business Administration program
• Minimum of one (1) year experience in a customer service environment
• Demonstrated experience working with computer software programs in a customer service environment
• Strong interpersonal skills, including professional telephone manner, to provide excellent service to callers
• Ability to carry out fact finding or verification of information with callers relating to claims
• Proven ability to use software applications appropriate to the job function, including MS Office suite of tools, IBM AS/400-based applications and WEB-based applications
• Excellent keyboarding skills in order to accurately and efficiently enter and retrieve data related to the specific job function
 
To apply please contact Tara Stewart at:
t.stewart@maxsys.ca
 
Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.
 
 
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