Personal Banker – Junior

Job CategoryAccounting & Finance
Position TypeContract
Application Deadline October 28, 2020
Experience RequiredN/A
Job Duration3 months
Education RequiredN/A

Our client in Banking & Finance industry is seeking a Service Specialist/ Derivatives Settlement Analyst in Toronto. It is a 3 months contract

RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, inquiries around different kinds of Investorline accounts, doing password resets- 30-40 calls/day on average
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients
•Escalating more complex customer inquiries/concerns to the appropriate departments
Candidate success metrics would be rooted in:
•client conversation quality
•first call resolution
•net proper score

•Previous contact center experience
• Excellent verbal communication skills
• Being able to multi tasks and work across multiple systems.
• Investment knowledge
• Prior banking/FI experience
• They must have strong phone etiquette
• Good problem-solving skills
• Strong interpersonal skills
• Strong computer skills

• CSC- Canadian Security Course
• Bilingual in French
• 0-2 years’ worth of experience overall within customer service
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease- flexible working style
• Good problem-solving skills
• Strong interpersonal skills
Post-secondary education is preferred.
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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