Personal Banker

LocationMississauga
Job CategoryProfessional Consulting
SP-ID21558
Position TypeContract
Application Deadline February 29, 2020
Experience RequiredN/A
Job Duration3 months
Education RequiredCollege Diploma

Our client in Banking & Finance industry is seeking a Personal Banker in Mississauga. This is a 5 months contract position.
 
Possibility of contract extension and/ or conversion to full time.
 
Job Description
 
GROUP/PROJECT INFO:
This is primarily an inbound contact center. These individuals will be primarily handling incoming requests from Nesbitt ( general inquiries, helping with online navigation, and password reset) possibly with InvestorLine depending on the business needs.
 
CULTURE:
This is a team of 16 people – 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.
EVP (Employee Value proposition):
These individuals would have the opportunity to learn about Investor line (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.
 
RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, doing password resets.
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients
 
TOP SKILLS / EXPERIENCE:
• Excellent verbal communication skills – bilingualism is preferred but not necessary for this role
• Being able to multi tasks and work across multiple systems. • Investment knowledge
• Prior banking/FI experience
• They must have strong phone etiquette
• Good problem-solving skills
• Strong interpersonal skills
• Strong computer skills
 
NICE TO HAVE SKILLS/EXPERIENCE:
• CSC- Canadian Security Course
• Bilingual in French
• 0-2 years’ worth of experience overall within customer service.
 
SOFT SKILLS:
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease
• Good problem-solving skills
• Strong interpersonal skills
 
EDUCATION/CERTIFICATIONS:
Post-secondary education is preferred.
 
**Open to New grads**
 
Candidates must be in Canada and with valid work permit for being able to apply for this role.
 
Please reply to:

d.campbell@maxsys.ca