Job Listings

MaxSys is currently looking for a Planning Sessions Agent for our client in the downtown Ottawa area.
THIS GOES FOR 6 MONTHS THEN PERMANENT AFTERWARDS!!!
MUST HAVE BEEN IN CANADA FOR THE LAST 5 YEARS TO BE ELLIGIBLE FOR A SECURITY CLEARANCE
Qualifications:
 
Education:
• Secondary school diploma is required
Experience:
• Background in relocation services is an asset
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision
• Bilingualism is Preferred
Duties that may include, but not limited to:
• Deliver a daily average of seven 30 minute planning sessions as requested by Customers
• Record detailed notes for each planning session in the Customer’s profile for future review
• Review and reconcile relocation files, ensuring compliance with the Relocation Directive
• Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
• Effectively resolve complex relocation problems within the constraints of the Relocation Directive
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Various administrative tasks including record keeping and data entry
Language: Bilingual – FLUENT (PREFERRED)
 
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
k.spallin@maxsys.ca 
 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*