Planning Sessions Agent (Must have or be eligible for a Security Clearance)

Job CategoryOffice Admin & Legal
Position TypeFull Time
Application Deadline February 28, 2021
Experience Required1 year
Job DurationPermanent
Education RequiredN/A

MaxSys is currently looking for a Planning Sessions Agent for our client in the downtown Ottawa area.
• Secondary school diploma is required
• Background in relocation services is an asset
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision
• Bilingualism is an asset
Duties that may include, but not limited to:
• Deliver a daily average of seven 30 minute planning sessions as requested by Customers
• Record detailed notes for each planning session in the Customer’s profile for future review
• Review and reconcile relocation files, ensuring compliance with the Relocation Directive
• Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
• Effectively resolve complex relocation problems within the constraints of the Relocation Directive
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Various administrative tasks including record keeping and data entry
Language: Bilingual Preferred
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*