Senior Communications/ Call Centre (Must have a Security Clearance)

LocationOttawa
Job CategoryOffice Admin & Legal
SP-ID20203
Position TypeContract
Application Deadline November 29, 2019
Experience RequiredN/A
Job DurationTemporary
Education RequiredN/A

**WON CONTRACT**
MaxSys is currently looking for a Senior Communications/ Call Centre for our Federal Client.
Qualifications:
 
Education:
• Secondary school diploma is required
Experience:
• Must have 3 years’ experience in a call centre
Duties may include, but not limited to:
Availability
Making information available is an important part of our business. We seek to:
• Communicate in the client’s official language of choice;
• Provide service during regular business hours, from 8:30 a.m. To 5:00 p.m. (eastern time), via telephone, email and other common communication channels; and
• Provide information in multiple formats, such as audio, braille and large print, to accommodate persons with disabilities.
Quality
• We provide accurate, relevant and reliable information that is customized to user needs and communicated in a professional manner.
Promptness
• Our contact centre responds to off-the-shelf enquiries within 24 hours. Enquiries received outside of business hours will be processed on the next business day.
• Semi-complex and complex enquiries may take five business days or more to resolve and we will notify clients of the time it will take.
In order to maintain this commitment, every client enquiry must be entered in our client relations management system (CRMS).
Language: Bilingual – Fluent
Security Clearance: Enhanced Level
 
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
k.spallin@maxsys.ca 
 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*