Service Representative

LocationToronto
Job CategoryCustomer Service
SP-ID19243
Position TypeContract
Application Deadline September 30, 2019
Experience Required2 years
Job Duration3 months
Education RequiredBachelors

Our client in Banking & Finance industry is seeking a Service Representative in Toronto. This is a 4 months contract position.
 
Job Description
 
GROUP/PROJECT INFO:
This is the support team for the call centre and branch network, relating to after sales for credit card customers.
This team is responsible for supporting requests that come through the call centre for after credit card sales and for thousands of cards and statements that are returned and not delivered to the client for various reasons and ensuring items are actioned accordingly.
 
CULTURE: This is a collaborative environment.
EVP (Employee Value proposition): An opportunity to work in one of the largest banks in Canada.
 
RESPONSIBILITIES INCLUDE (but are not limited to):
• Sorting through and inputting a high volume of mail that comes back from the postal services (US & Canada) including credit cards, statements, PINS etc. to avoid fraudulent concerns on cards that are not properly delivered.
• Email correspondence as required
• Access the reports that reflect where cards get rejected, updating the address on the account and fix the addresses so that it doesn’t affect cards or statements from going on
• Processing Name changes – process the data based on the reports
• Processing add ons
• Processing statement reports
• Ad hoc tasks as required
• Backing up requests from the call center as required
 
TOP SKILLS / EXPERIENCE:
• 0 – 2 years relevant work experience processing a high volume of items/changes
• Basic computer skills specifically with Microsoft Office (Word, Excel)
 
NICE TO HAVE SKILLS/EXPERIENCE:
• Experience in banking systems – TSYS
• Previous exposure working with financial institutions
 
SOFT SKILLS:
• Excellent written communication skills
• A good team player
• Keen attention to detail
 
EDUCATION/CERTIFICATIONS:
• High school diploma is mandatory
• College diploma is preferred
 
To apply, send your updated resume to: k.sinha@maxsys.ca
Candidates must be in Canada and with valid work permit for being able to apply for this role.