|Job Category||Customer Service|
|Application Deadline||March 13, 2021|
|Experience Required||1-2 years|
|Job Duration||1 year|
Our client in the banking sector is seeking a Servicing Analyst (banking) for a 6 month assignment in Toronto:
Est. Start Date: ASAP
Length of Contract: 6 months
Possibility of Extension: Yes
Possibility of FTE: Yes
Is the role remote for now? Yes, 100% remote
Will they be required to return to office when offices reopen? Yes
Is management open to candidates unable to travel to 250 Yonge? No – local candidates only
Working Hours: SBH- 37.5 hours / week, Monday to Friday
They will be responsible for providing back-office support to the Investorline application. In specific, they will be responsible for reviewing, analyzing and reconciling customer data between information reflected in Investorline and data reflected in internal databases.
Role Responsibilities Include (but are not limited to):
Assist in merging client profiles to updated system where single sign on method is used.
Individual will be responsible for using excel data report and verifying data against existing system (RIS) to ensure client does not have duplicate/existing profiles
If duplicate profile is found individual will be responsible for merging profiles
All details of client profile must be closely verified as the merging of systems is very detailed oriented and deals with sensitive information and carries a finical impact
Leverage MS Access to pull and modify existing databases
Excellent data entry skills
Strong computer literacy- MS Access, Excel, Outlook
Consistent access to a reliable internet connection is a must
Strong communication skills, specifically writing skills- the bulk of their interactions will take place via email
Professional candor, specifically in their writing
Ability to work with minimal supervision and in a timely manner
Experience providing back office support
Experience handling and interpreting customer data would be a nice plus
Exposure to, or experience using banking systems- RIS, Customer Connect, etc.
Interview Process: One round, via MS Teams, either via phone conference or conference call
Note: candidates would be required to collect their assets in person, although the remainder of their orientation/work will be done remotely as stated above.
Please send resumes to Rachel Jeon: