Smart Channels – Lead UX

Job CategoryInformation Technology
Position TypeFull Time
Application Deadline November 15, 2019
Experience Required5+ years
Job DurationPermanent
Education RequiredBachelors

Our client in Banking & Finance industry is seeking a Smart Channels – Lead UX in Vancouver. This is a Permanent position.

Job Description

Role Purpose:
• Oversee quality of design solutions as they related to UX and Interaction Design.
• Elevate and strengthen UX Design as a practice.
• Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
• Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
• Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces
• Defining interaction models, user task flows, and UI (user interface) specifications

• Enhance the Bank’s overall customer experience to create positive impact on people’s perception of the brand
• Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
• Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
• Be the voice of the customer to build a customer experience driven culture
• Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs
• Devise and prioritize functions and features for the product
• Provide leadership and direction for UX Designers on the project for a sustainable user centric culture
• Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers
• Be the bridge between functional teams, increase communication to minimize gaps between UX flows
• Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work
• Mentor and grow UX designers to lessen reliance on external vendors
• Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
• Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
• Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
• Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.

Knowledge & Experience / Qualifications:
• 6-7 years of experience in UX and Digital Design
• Manage resources to achieve business targets / objectives
• Analyse problems and propose solutions beyond initial objectives or requirements
• Challenge requirements and thinking

To apply, send your updated resume
Candidates must be in Canada and with valid work permit for being able to apply for this role.