|Job Category||Information Technology|
|Position Type||Full Time|
|Application Deadline||November 15, 2019|
|Experience Required||5+ years|
Our client in Banking & Finance industry is seeking a Smart Channels – Lead UX in Vancouver. This is a Permanent position.
Oversee quality of design solutions as they related to UX and Interaction Design.
Elevate and strengthen UX Design as a practice.
Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces
Defining interaction models, user task flows, and UI (user interface) specifications
Enhance the Banks overall customer experience to create positive impact on peoples perception of the brand
Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
Be the voice of the customer to build a customer experience driven culture
Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs
Devise and prioritize functions and features for the product
Provide leadership and direction for UX Designers on the project for a sustainable user centric culture
Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers
Be the bridge between functional teams, increase communication to minimize gaps between UX flows
Establish and maintain UX guidelines, principles and best practices to ensure consistency and minimize unnecessary, repetitive work
Mentor and grow UX designers to lessen reliance on external vendors
Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.
Knowledge & Experience / Qualifications:
6-7 years of experience in UX and Digital Design
Manage resources to achieve business targets / objectives
Analyse problems and propose solutions beyond initial objectives or requirements
Challenge requirements and thinking
To apply, send your updated resume to:firstname.lastname@example.org
Candidates must be in Canada and with valid work permit for being able to apply for this role.