Social Media Specialist

Job CategoryCustomer Service
Position TypeContract
Application Deadline February 3, 2021
Experience Required3 years
Job Duration1 year
Education RequiredN/A

Our client in the telecom sector is looking for a Social Media Specialist to work in Mississauga on a 1 year contract (the role is remote for the time being):

Are you a Social Media pro? Is your newsfeed buzzing with social media pro tips and the latest social brand wins and fails? Are you familiar with cloud computing, mobile devices and other exciting technologies and services that are keeping businesses on the cutting edge? Would you welcome the opportunity to be the voice of one of Canada’s leading brands? If your answer to those questions is “Yes” then you may be the person we’re looking for to join our team!
Our team is the voice on on social media platforms, creating and sharing content to delight our customers and help them get the most out of our products and services. The role of Social Media at goes far beyond brand and marketing, extending into functions across the company including media relations, customer service. The team is an “intrepreneurial” group within the larger organization and is encouraged to test new ideas to shape a strategy that will enhance the brand, excite its customers and improve business performance.
The role
The Social Media Specialist (Community Manager) will implement the Business online community strategy, managing engagement and interactivity with its audience, and fostering community spirit. This role will coordinate primarily with the multiple teams across the business and mobility divisions to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand. Additionally, this role will also provide support for consumer-focused and brand initiatives on an as-needed basis. We’re looking for someone who thrives in a fast-paced environment and who enjoys collaborating with like-minded, high energy professionals. The ideal candidate must also have strong project management experience and exceptional communication and interpersonal skills.
Managing our social media communities across all social platforms (Twitter, LinkedIn, Facebook, Instagram etc)
Coordinating with stakeholders to ensure superior quality of customer service and support is provided to our community
Setting up and measuring the performance of paid campaigns on various social platforms (LinkedIn, Facebook, Instagram, Twitter, Snapchat etc)
Writing and creating content (tweets, Facebook posts, visuals, blog posts etc) for social media channels
Distributing content across our social channels and administering sponsored campaigns
Monitoring effective benchmarks for measuring the growth of the community, and analyzing, reviewing, and reporting on effectiveness of new initiatives
Regularly feeding back insights gained from community monitoring into marketing, product and customer service teams to help them evolve their strategies, and vice versa
Monitoring trends in online community tools and applications
Critical Qualifications/Competencies
2-4 years of experience in social media, with a proven ability to build and engage online communities
Experience planning and executing paid social campaigns
Flexible and able to comfortably operate in an ever-changing environment
Creative, diplomatic, and cool under pressure with fantastic interpersonal skills
University or College degree in Marketing, Communications, Business, and/or relevant job experience
Advanced technical understanding and interest of business innovation and technology, with the ability to grasp complex concepts and articulate them in a simple and engaging way
Familiar with the capabilities and limitations of various social channels and platforms i.e., LinkedIn, Facebook, Instagram, Twitter, etc.
Experience using social media management systems (Hootsuite, Lithium, etc)
Strong project management and organizational skills
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
Team player, with the confidence to take the lead and guide other departments when necessary
Preferred Qualifications/Competencies
Graphic Design Skills (e.g. Photoshop)
Experience with WordPress
Customer Service Experience
Comfortable working in a virtual team environment
Knowledge of subjects such as Cloud Computing, Unified Communications, Data Centres, and the telecommunications industry as a whole
Please send resume