Specialist, Program Development

Job CategoryInformation Technology
Position TypeContract
Application Deadline March 31, 2020
Experience Required3 years
Job Duration1 year
Education RequiredBachelors

Our client in Telecom industry is seeking a Specialist, Program Development in Toronto.
Job Description
Overview The Company’s Field Services team is proud to be the face of the brand, performing the best installation and repair services and maintaining the Company’s network for our residential and business customers. We are seeking an agile, analytical, self-motivated high performer to join our Performance Management and Recognition Team.
Reporting to the Senior Manager of Performance Management and Recognition, the candidate will be accountable for identifying and delivering enhancements to performance management and recognition programs. From ideation to delivery, the candidate will focus on driving a culture of high performance, quality, and pride. This will require coordination with cross-functional teams through the development model, supporting analytics and partner alignment, and continuous assessments for opportunities to build efficient, innovative support programs aimed at maximizing performance across Field Services.
The Role
• Develop recommendations to streamline / automate current processes
• End-to-end ownership and management of recommended enhancements: Own the business cases, scope definitions, requirements gathering, and resource planning
• Lead integrated teams comprising of development, delivery, operations, technical and functional partners
• Build compelling and strategic executive level presentations and communications to drive buy-in and alignment across business units and stakeholders
• Identify existing data sources, build data models and perform complex analyses from diverse data sources on performance issues and trends
Critical Qualifications/ Competencies • University degree in a business discipline with a minimum of 3 years’ experience
• Strong analytical skills with the ability to synthesize information and make fact-based recommendations
• Advanced knowledge of Microsoft Excel (VBA programming a plus) and Power Point
• Knowledge and experience in data analysis tools like SAS, SQL, Python, R, Tableau or Microsoft Power BI deemed an asset
• Highly organized and detail-oriented with the ability to manage multiple projects simultaneously
• Demonstrated success in leading large cross-functional teams towards one end goal
• Excellent interpersonal skills (verbal and written) with the ability to get things done by influence
3 Top skills needed on resumes • Program &/or process development and improvements – I’m looking for someone who can build/ create a program from scratch • Data analytics & interpretation – critical thinking • Experience developing & delivering executive presentations – confident, seasoned / What types of projects candidate will be working on – Program improvement of CFS and recognition programs/ Typical hours worked 9-5 / Potential for FT Yes – Flex hours, possible to work from remote – Yes./ French and English is an asset/ During the interview the candidate will be asked to look at a mini case study.
Candidates must be in Canada and with valid work permit for being able to apply for this role.
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