|Job Category||Information Technology|
|Application Deadline||August 23, 2019|
|Experience Required||4 years|
|Job Duration||3 months|
Our client in Telco industry is seeking a Technical Support Engineer Baremetal support in Montreal. This is a 4 months contract position.
The Infrastructure as a Service (IaaS) team is responsible to build, maintain and operate Virtualized Network Infrastructure. Specifically, the IaaS team is responsible of keeping 100% availability over products like: OpenStack, VMWare, Storage, etc. with an end to end connectivity that will allow any tenant to fulfill his demand instantly.
Monitor infrastructure assets performance to make problems visible proactively.
Analyze system logs and identify potential hardware issues in the metal (i.e. HP, DELL servers, others).
Troubleshoot any reported problems in the metal.
Owns the RMA process.
Answering technical queries and assisting tenants.
Work closely with vendors and other internal and external parties to deliver an efficient support solution.
Continuously contribute to process improvement initiatives and improve on-going work
Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
Degree in Computer Science or Information Science
3-4 years of technical and operation experience in network or IT
Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities
Ability to build relationships and work effectively with internal players and vendors
Embrace change within the same team
Must be autonomous and self-motivated
Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate
Linux knowledge (medium to high level)
Bilingual French and English (written and verbal)
Available to work 7X24 if necessary
Agile / DevOps / Lean experience
Storage in general
Knowledge of OpenStack
Network knowledge (medium)
DELL Open Manage
Red Fish (IPMI)
To apply, send your updated resume to: firstname.lastname@example.org
Candidates must be in Canada and with valid work permit for being able to apply for this role.