Technical Support Engineer – Baremetal support

Job CategoryInformation Technology
Position TypeContract
Application Deadline August 23, 2019
Experience Required4 years
Job Duration3 months
Education RequiredBachelors

Our client in Telco industry is seeking a Technical Support Engineer – Baremetal support in Montreal. This is a 4 months contract position.
Job Description
The Infrastructure as a Service (IaaS) team is responsible to build, maintain and operate Virtualized Network Infrastructure. Specifically, the IaaS team is responsible of keeping 100% availability over products like: OpenStack, VMWare, Storage, etc. with an end to end connectivity that will allow any tenant to fulfill his demand instantly.
Key Responsibilities:
• Monitor infrastructure assets performance to make problems visible proactively.
• Analyze system logs and identify potential hardware issues in the metal (i.e. HP, DELL servers, others).
• Troubleshoot any reported problems in the metal.
• Owns the RMA process.
• Answering technical queries and assisting tenants.
• Work closely with vendors and other internal and external parties to deliver an efficient support solution.
• Continuously contribute to process improvement initiatives and improve on-going work
• Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
Critical Competencies:
• Degree in Computer Science or Information Science
• 3-4 years of technical and operation experience in network or IT
• Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities
• Ability to build relationships and work effectively with internal players and vendors
• Embrace change within the same team
• Must be autonomous and self-motivated
• Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate
• Linux knowledge (medium to high level)
• Bilingual French and English (written and verbal)
• Available to work 7X24 if necessary
Additional Competencies:
• Agile / DevOps / Lean experience
• Knowledgeable on:
• Storage in general
• Fiber Channel/iscsi
• Knowledge of OpenStack
• Network knowledge (medium)
• HP OneView
• DELL Open Manage
• Red Fish (IPMI)
• Phyton/API
To apply, send your updated resume to:
Candidates must be in Canada and with valid work permit for being able to apply for this role.