April 26, 2021

Developing leaders in your Organization

Recruiting leaders from outside your business can be expensive, time-consuming and risky.  That’s why the ability to develop homegrown talent gives your business a long-term competitive advantage, especially considering Canada’s lack of skilled workers.  But employees are too often promoted because of their job skills, not their readiness to lead. Your company’s top engineer might…

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April 19, 2021

5 tips for managing conflict in your workplace

Conflict between employees is one of the most common sources of trouble in the workplace and can lead to productivity losses, increased absenteeism and poor client service. Moreover, when it goes unresolved, constant conflict can dramatically erode the quality of the work environment to the point where employees will even want to leave the organization….

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April 12, 2021

Boost your revenues with effective after sales follow-up

It pays to take care of existing customers Finding new customers is crucial to the growth and success of your business. But entrepreneurs shouldn’t forget there is huge potential for revenue in their list of existing customers.  Selling to a new client cost five to 25 times more than to an existing client, according to the Harvard…

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April 5, 2021

Interview Guide to Hire Staff (9 Steps)

Follow these tips to select a candidate who has the right skills and fit for your company Our intuition or gut feeling isn’t enough for a hiring decision. We tend to judge quickly, either positively or negatively, and often on criteria other than the ability to get the job done.  A well-structured interview, along with…

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